I’ve had a pretty rough last 3 weeks. A customer gave me her son’s Ford F-150 Power Wheels to sell. I listed it on Craigslist and a bunch of people emailed me since it was near the holidays. That was the good part ,but the bad part is that sometimes I can’t email them immediately. Right when I email them back they start saying that they “already got another one” or ” I got a better price” or they say that they’re “going to come tomorrow” but then they don’t show up. That happened like 5 times.
Finally after that happened several times, someone actually did come. When he came I was so happy that I was going to sell it, but when I demonstrated it for him, the radio stopped working and we couldn’t get it to work at all, so I had to take $20 off the price for him to still buy it.
After I sold it, I called my customer to see if she would take $10 less than our agreed upon amount and she said yes, but she also sounded sad and disappointed. She said I should’ve asked her before I sold the Power Wheels for $20 less. My mom asked me what I was going to do about this — give her the amount we originally agreed on or the $10 less (which would mean I make less profit even after doing a lot of work). I told my mom I would go ahead and give her the amount we originally agreed on.
My mom taught me a lesson about customer service and I learned that I should do my best for my customers. When a customer is sad or mad with you, they might not want to work with you again or you might get bad publicity. If you make your customer happy, they will work with you again and might tell other people about you too! When I surprised her and gave her the money we agreed on she was happy with me and said I didn’t have to do that but I was a really good businesswoman and she would be happy to work with me again.
I’m still trying to sell my sister’s Power Wheels. I have a lot of emails and calls but nobody has shown up to buy it it. I hope I sell it before Christmas!
Have a Merry Christmas!!!!!!